How can we help?

Questions about Triplingo, Tingo or Triplingo Plus? Start with the answers below, or email hello@triplingoapp.com. Tell us your account email or username, your device and what happened, and we’ll get back to you. Never send your password.

Using Triplingo without an account

Tap Keep exploring as a guest to browse places, plan trips by hand, play the language games and collect stamps. Your trips are saved on your device. Create a free account when you want to share trips with friends or use Triplingo Plus.

Signing in

Sign in under You → Account with your email address or username and your password. If you can’t get in, email us from the address on your account and we’ll help you back in.

Triplingo Plus

Plus adds Tingo’s personalised trip planning, link imports, hosting shared trips and every language chapter. Plans, prices and included allowances are listed in our terms.

Restore a purchase

Open the Plus screen in the app and tap Restore purchases while signed in to the Triplingo account you used when you subscribed.

Cancel or manage a subscription

Subscriptions are billed by Apple or Google, so cancel them in your store account: on iPhone or iPad in Settings → your name → Subscriptions, and on Android in Google Play → Payments and subscriptions → Subscriptions. Deleting the app or your Triplingo account doesn’t cancel a subscription. Plus stays active until the end of the period you’ve paid for.

Refunds

Apple handles refunds for App Store purchases at reportaproblem.apple.com, and Google handles Google Play purchases through its refund page. Your consumer rights are unaffected; contact us if something doesn’t work as described.

Planning a trip

Tingo’s itineraries are editable suggestions, not bookings. Check opening hours, prices and availability with each place before you go. Triplingo doesn’t book flights, hotels or tickets.

Sharing a trip with friends

With Plus you can share a trip using an invite code that works once and expires after two days. Friends join free with a Triplingo account and see a read-only copy. You can remove anyone or stop sharing at any time.

Changing the app’s language

Triplingo is available in 14 languages. Change it any time in the app under Settings → App language.

Your account and data

You can delete your account in the app or on our website. Read our privacy notice to see what we collect and why.

Contact us

Email hello@triplingoapp.com. Triplingo is operated by Li Studios LTD, registered in England and Wales, company number 17221087. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.